This is a self-service website/online shop for our efficiently priced private investigator products and services and the customer accepts all product descriptions, terms and conditions, fees and charges upon placing the order. The customer is expected to click on and read all product descriptions, terms and conditions prior to order from our self-service website/online shop and provide all investigation, case details and information as per the efficiently priced product descriptions and order instructions and/or we may charge further service quotas/fees for extraordinary consultation requirements. We may also reallocate product order quotas for our consultation time/services where the customer requires extraordinary consultation time/services with an existing order. We do not work for free and cannot provide any refunds once your order is processed and we bear no responsibility for any incorrect service notions made by the customer including for any ill-informed, incorrect notions, illegal and or non-existent service requests and conclusions made by the customer that fall outside our normal product and service parameters. It is the customer’s absolute responsibility to read, understand, consider, research and choose private investigation products and services carefully and or order our Investigation Phone-Email Consultation service prior to the purchase of any other products and services. We are also more than happy to provide you with a quick complimentary phone call chat and consultation to easily provide service explanations and discuss your circumstances, options, costs and how it works, however there will be limits where the customer requests extra chat solely by written email as it may be impractical and time consuming for us to go back and forth by email, repeating the same information already outlined on this website/online shop and or the customer still cannot comprehend the written information, thus there may be extra fees, terms and conditions as outlined below.
We absolutely do not tolerate any offensive, abusive and neglectful behaviour by the client and reserve the right to conclude and or terminate any further products and services. We deserve to be treated with mutual respect when communicating with us and handling your case considering we provide rare industry transparency and efficiently priced correct and legal investigation options with more than two decades of proven qualifications and experience. We do not accept to be burdened if you have previously engaged and or encountered another so called private investigator from the internet etc. that may have been non-transparent or unscrupulous and you may have been misled, not received correct services and or have received an incorrect understanding of the standard of service.
Terms of Payment
All transactions are processed in Australian Dollars (AUD) and by purchasing My Spy’s products and services, you accept and agree to be bound by our full website policies, terms and conditions. This website may use third party payment gateways to receive and process payments and by proceeding you also accept their terms and conditions, including:
Paymate - gateway to receive and process MasterCard and Visa credit and debit card payments via their security encrypted platform. For more information about Paymate and their terms and conditions, please visit their website at global.paymate.com. To see if Paymate accepts payment from your country outside Australia, please visit their list of international Acceptable Countries.
Payment is required to be provided and cleared in full for all products and services prior to the undertaking, release, delivery and application of all products and services. Invoices will not be valid until the funds have cleared. Any additional costs incurred in processing payments and expediting clearance of funds may be billed as a disbursement to the buyer’s account. In the event the buyer fails to make payment for products and services already received, the buyer shall make payment within seven (7) days of My Spy serving a final account upon the buyer or be liable for all additional cost incurred in attempting to recover the overdue amounts until the balance has been paid in full. If during an investigation service, the Client received an extension of services on credit and incurred a further outstanding amount owed to My Spy, then My Spy may withhold all results, products and services until the amount has been paid in full.
Upon the customer’s payment being cleared and confirmed and My Spy receiving the order, at least two (2) business days’ notice may be required before My Spy can process, book, apply and or undertake the requested products and services.
My Spy will at no time undertake any conduct or action which is or could be in contravention of criminal or civil law in the State or Jurisdiction within which the conduct or action is conducted. My Spy’s investigators will only carryout investigations and surveillance where there is no knowledge or reason to suspect there is an intention to cause the Subject to fear physical or mental harm and the Client is obligated to notify My Spy of any contrary knowledge as soon as available. The Client must seek their own independent legal advice and representation in all instances and with regards to any conditions the Client may have such as Apprehended Violence Orders (AVO) and we may be contracted to carry out the licensable, correct and legal private investigator work and activities in an efficient manner and without the burden of unpaid work and restrictions in accessing the Client’s history and conditions as the Client must shoulder all responsibility and independent legal advice and representation and only engage our products and services in a correct and legally permissible manner and the Client indemnifies us from all contrary acts and instructions. My Spy’s investigation and surveillance services are engaged only to lawfully observe and report. As generally most clients are not qualified and professional private investigators, My Spy reserves the right to make all operational decisions including regards to safety, how and what tasks are performed and what locations are attended and the Client accepts My Spy’s authority in all operational judgments. My Spy may rely on standard industry practises, procedures, training, expertise and experience for all operational decisions including regards to safety, discretion and collection of information. The Client warrants that the representations and information supplied by them in relation to the assignment are true and correct and accepts that operational decisions and advice will be based on and influenced by the information they have provided to My Spy. The Client accepts that My Spy shall rely on the truthfulness, completeness and accuracy of all statements and information supplied by the Client. The Client may only advise My Spy on background information with regards to their case as My Spy reserves the right to make all operational decisions in meeting the Client’s objectives referring to industry practices, procedures, training, expertise and experience. My Spy bears no responsibility for any additional irrelevant background information and or incorrect requests provided by the Client that fall outside the agreed and or correct standard service parameters to be provided by My Spy. My Spy bears no acceptance of any ill-informed, incorrect notions, illegal and or non-existent service requests made by the Client including unauthorized phone and computer hacking, GPS tracking and access to information held by other institutions and authorities where access is prohibited. Generally private investigators in Australia do not have extraordinary legal powers and access to information held by government and or private institutions and or provide illegal hacking and GPS tracking abilities above the general public including with the Police records, Centrelink office, Visa and Immigration department, Tax office, Motor registries, Roads and Maritime authorities, Bank and Telecommunication institution records. Australian private investigators also may not illegally facilitate nor generally have the capability to hack someone’s phone or computer, GPS track someone’s movements and property and or install a recording device on private property without consent and if you are found guilty of such criminal offenses, may be imprisoned up to five years in some Australian jurisdictions. Thus, My Spy private investigator services are undertaken in our appropriate, correct and or legal available licensed methods of investigation to investigate your objectives and investigation types. The Client must also allow sufficient and reasonable time to provide and receive any new information regarding their case including at least two (2) business days’ for email correspondence. As a general guide, if the Client wishes to provide My Spy with urgent and or instant information, they should attempt to do so by telephone first, depending on availability and appropriateness in receiving the information however, accuracy cannot be guaranteed.
My Spy bear no responsibility for any ill-informed, incorrect notions, illegal and or non-existent service requests and conclusions made by the customer that fall outside our normal product and service parameters and it is the customer’s absolute responsibility to read, understand, consider, research and choose private investigation products and services carefully and or seek a professional consultation with My Spy prior to the purchase of any and all our products and services.
My Spy database and or other search information may be collected and provided from third party data and a range of sources including government organisations, publicly available information and businesses where third party information is collected in such circumstances where individuals over eighteen (18) years of age would reasonably expect their personal information to be collected in accordance with privacy laws and policies. My Spy assumes no responsibility for the accuracy, disclosure and consequential use of this information. Note, it is not guaranteed that your Target’s details and every persons details in general will be found on all databases and searches however our fees and charges stand for the undertaking of work to perform all searches irrespective whether there are any listings or the results found. Contrary to any other incorrect notions, My Spy expends significant work merely to perform the Client’s requested searches and investigations and the service fee relates to this regardless of the listings and results found. As per the product descriptions, it is not guaranteed all persons, details and or current details are found during the search. Our fee is reflective of an initial investigation search to determine whether any and or how many listings/records are available and provide the initial quota. Our fees incorporate investigation processing, consultation, work, time and expenses expended upon taking your order to perform the searches within the order descriptions/quotas and results/records are not guaranteed. The results/records provided also serve as a guide only and the accuracy of the listing information cannot be guaranteed. We bear no responsibility for any incorrect service notions made by the customer. As already transparently outlined on our self-service website/online shop, an investigation to locate people and or information is simply undertaking and paying for various correct and legal investigation products/tasks/searches in an attempt to look for the information you seek and results are not guaranteed and there is no such thing as free work. Once our Locate People and or other searches are complete, we simply email you the results as per the product descriptions and service quotas. The only way to then confirm the person is actually present at the address found in the search, is for you to engage/pay for further steps/services such as surveillance to watch the house and see who is present at the address etc.
All pre-priced investigation surveillance product orders require a minimum 4-hour / 4 product quantity order per callout at the applicable rates, unless in exceptional circumstances, My Spy have pre-approved a lesser amount prior to order with regards to the case circumstances. All investigation surveillance package orders are required to be completed in full as ordered and cannot be changed, split, cancelled, credited and or refunded as our cost of acceptance also incorporates our expenses including work, time, travel, disbursements, reporting, administration, management and consultation. Only in pre-approved exceptional circumstances at our absolute discretion, My Spy may make changes and amendments as necessary to complete the investigation surveillance package orders. Results and outcomes of the investigation surveillance package orders are not guaranteed, are subject to conditions at the time of the service, will be influenced by the accuracy of the information provided by the Client, will be provided within standard, appropriate and legal industry procedure and cannot affect the completion and or final payment of the product order. We will use the best appropriate correct and legal investigation surveillance practices, protocols and experience to observe and capture activities relating to the Client’s objectives however results are not guaranteed and are subject to the conditions at the time of the investigation surveillance. Our fees stand for our services, work and time regardless of any activity captured and or observed and we are required to complete the investigation surveillance order callout time/quotas even if the subject is not observed, located and or lost during a follow etc., unless in exceptional appropriate circumstances approved at our discretion to return at a later time, we continue the investigation surveillance utilising the appropriate protocols based on the known information and addresses supplied by the Client until the investigation surveillance order callout time/quotas are completed and concluded. There is no such thing as constant video recording and video footage and or observations are generally only intermittently made when it is possible to observe the related activity of interest. We also do not incorrectly and illegally place surveillance devices on private property and generally video cameras etc. are physically only held with the private investigator surveillance operative from a public place. With all investigation surveillance package orders, surveillance will commence in the vicinity of the address nominated by the Client and at a time in consideration of the time nominated by the Client and determined by My Spy. As per standard and correct procedure, the commencement of the surveillance is typically required at least one (1) hour prior to any forecast activity. Upon undertaking the investigation surveillance, My Spy will employ standard, correct and legal surveillance practises and assess the location and requirements and adopt an appropriate surveillance position whilst considering the Client’s investigation objectives. My Spy will employ standard, correct and legal surveillance practises and observe, report and obtain video evidence when and where relevant, appropriate, possible and permitted. It is the Client’s responsibility to propose surveillance at a time that allows sufficient time for the surveillance operative to assess, setup an appropriate surveillance position and to limit the chance of missing any crucial activities and also to ensure they purchase enough surveillance time to maintain surveillance of any important continuing activities. The surveillance package time will be charged at a minimum of one hour (60 minute) increments and consists of one (1) callout for up to the duration and or amount of time allotted in your purchase order only and includes the use of one (1) surveillance operative only, one (1) surveillance vehicle only, travel to the general area specified in the package only, one (1) written surveillance activity report per package (PDF File) sent by email, and depending on the video size/length and availability and or upon the Client’s confirmation within seven (7) days of notification; one (1) DVD video disk per package sent by post within Australia. Requests for video files to be delivered on other formats such as USB drives and SD cards will require advance payment of an additional Miscellaneous Service Fee to be determined and calculated at the time and nature of the request. Allowances have been factored in to the investigation surveillance packages for disbursements such as public transport costs, motorway tolls, minor car park fees and minor premises entry fees up to the value of $20.00 (Australian Dollars) in total, thereafter surveillance will continue in such a manner where further disbursements are not required. In consideration of the surveillance starting address nominated by the Client, My Spy will employ correct surveillance practices and decide the appropriate mode of travel whether it be by motor vehicle, public transport and or on foot, for each surveillance operative depending on the starting address and investigation background information supplied by the Client in advance. The Client is also required in advance to forecast any additional requirements, disbursement costs, geographic locations outside the designated package area and or the use of more than one (1) surveillance operative regarding a surveillance investigation and make prior arrangements with My Spy to cover additional requests where and if possible and or seek a consultation with My Spy.
Research and inquiry investigations will be based and dependant on the scope of work, background information and objectives supplied by the Client. Investigation methods, tasks, products and services will be determined and performed accordingly within the product purchase parameters as outlaid at the time of purchase. Results and search information may be collected from third party data and a range of sources including open source internet, publicly available information, government departments, media and businesses where information may be provided in accordance with privacy policies. My Spy makes no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, completeness, availability and consequential use of the information.
Customers may search and order our private investigation products/services relating to their objectives, from our website, by telephone, email and invoice and our full website policies, terms and conditions apply regardless of the method of order. The customer will bear the full responsibility to read and understand our website policies, terms and conditions and to click on each product/service which provides an overview, product description and instructions how to order. Private investigation services may traditionally be a combination of different searches, products and services incorporated together, so even though we transparently individually itemise each investigation product/service, we still highly recommend customers order a combination of different products/services to meet their objectives and achieve their desired result however, may still order only one (1) product/service for the budget conscious. Customers should not expect and may not receive additional private investigation products/service that they have not ordered, as our fees only incorporate the products/services ordered and paid for. If a customer requires additional products/services, then they are required to make additional orders for those products/services and pay in full their applicable fees.
In consideration of the case objectives, the Client accepts all fees are charged and payable for the undertaking of work, time, consultation, management, travel, products, services and expenses regardless of the results found and achieved however My Spy will at all times employ its best skills, expertise, diligence and judgment to meet the Client’s objectives. There are no cancelations or refunds for all our private investigator, detective and investigation products and services as, as soon as your order is placed, received and approved, My Spy may apply and provide services to the customer as part of our incorporated product fee structure that may include services such as credit/debit card payment fees, processing, consultation with the customer (including by telephone, email and meeting), administration, assessment, planning, preparation, management, undertaking of work, investigation, surveillance, searches, database searches, lookups, research, inquiries, time, travel, expenses, background work and compiling your investigation products and services, in addition to all our product descriptions, and regardless of the results found and achieved. The customer is expected to click on and read all product descriptions, terms and conditions prior to order from our self-service website/online shop and provide all case details and information as per the efficiently priced product descriptions and order instructions and/or we may charge further service quotas/fees for extraordinary consultation requirements. We bear no responsibility for any incorrect service notions made by the customer, terms and conditions apply and we cannot provide any refunds once your order is processed. We may also reallocate product order quotas for our consultation time/services where the customer requires extraordinary consultation time/services with an order. The customer is expected to read all product descriptions, terms and conditions prior to order and provide all case details and information as per the product descriptions or we may reallocate product order quotas to our consultation service and or the customer may be required to order extra Investigation Phone-Email Consultation to cover any extra work outside the product order service parameters. My Spy may make determinations and complete and or conclude the investigation products and services contracted at our discretion within the appropriate and reasonable times and in further events where the investigation products and services contracted cannot be completed as ordered and or within thirty (30) days from the date of order due to circumstances (including compromising, safety, risk and lawfulness concerns, insufficient information, the Client hinders, does not supply case details as required/instructed and or does not allow completion and the Client refuses to claim and or receive the products or services) then My Spy may further re-evaluate the service, rates and fees, reallocate all service quotas to and for our consultation/management time/service and or complete the services as necessary at our discretion and or the Client will forfeit any and all payments and remaining paid balances.
For all our investigation products and services in general, all investigation case information and requests should be provided within the designated and specified manner in one (1) lot. Any additional case information and or requests falling outside our designated and specified structure may not be accepted and or received, by acquiring additional work outside our paid service parameters. If required, the Client may also incur an additional consultation or service fee to provide and or receive investigation case information and or requests outside our normal service structure. The Client should also not withhold any minor or invaluable case information from us that may assist in our investigation products and services. As such, the Client accepts investigation decisions, results and outcomes will be based on and influenced by the information they have provided to My Spy and we bear no responsibility due to any missing, non-received, misunderstood, incorrect and or consequential use of the information. Where the Client is required to provide case investigation information in the Case Info Form supplied by My Spy, the Client must provide all relevant information in this form in one (1) lot otherwise any additional information sent to My Spy outside this structure may not be accepted and or received by My Spy. The Case Info Form is required to be completed, saved and emailed back to My Spy as a Word Document file and the Client should include as much helpful background information as possible such as all addresses, motor vehicle details, modes of travel and people’s descriptions. My Spy bears no responsibility for any additional irrelevant background information and or requests provided by the Client that fall outside the agreed and or standard services to be provided by My Spy. For identification purposes, the Client is also required to attach and send in the same email, any photographs and clear pictures of the Subjects to be investigated and or concerned in the investigation.
My Spy, on goodwill, will endeavour to address all customer communications, enquiries and information as soon as possible however, contacting My Spy will appropriately be subject to availability and the customer cannot warrant that My Spy should instantly receive all communication on demand. All forms of communication in general may require a minimum two (2) business days to be received and reviewed. The customer cannot warrant an email message is an instant form of communication but rather a messaging service that may require a minimum two (2) business days to be received and reviewed. The customer may telephone My Spy for urgent communication however will remain subject to appropriate availability and a minimum two (2) business days may be required before receipt and review. Investigations already underway and investigation searches, products and services in general, may not be affected by any customer communication falling outside the minimum two (2) business days required before receipt and review. Where the customer requires extra consultation time and or more than our self-service website/online shop efficiently priced product descriptions, order instructions, terms and conditions, service quotas and parameters, at our discretion the customer will be required to order Investigation Phone-Email Consultation product and fees to cover any extra work and consultation time. On goodwill we may also telephone the customer to quickly and easily provide service explanations and discuss your circumstances, options, costs and how it works however, where the customer is neglectful of our information already outlined and or requests communication solely by email (and or refuses or is unable to take telephone consultations) it may be impractical and time consuming for us to go back and forth by email, and written email consultation is not available without the further applicable product/service fee and or we may refuse further extraordinary written email consultation unless the customer also orders the Investigation Phone-Email Consultation product. We do NOT provide email and online chat and for extraordinary impractical confusing and time consuming back and forth email discussion, we may charge the service fee for Investigation Phone-Email Consultation however, we are more than happy to quickly and easily discuss and address your queries over a complimentary telephone call.
Electronic Delivery
Unless stated otherwise, My Spy will send correspondence and all digital products such as downloads, referrals, forms, documents, investigation and search results to the customer by email, usually with attached standard Word or PDF files and it is solely the Client’s responsibility to be able to open and access such files on their devices. Where the Client is provided products and services by email only, it is the customer’s responsibility to provide the correct email address, ensure they receive their emails and check their spam folders. It is the customer’s responsibility to provide the correct working email address, check their junk folders and ensure they receive their emails without spam blocker interference. Customers using sub-standard email servers inadequate for business correspondence such as Yahoo, Hotmail and Gmail may find it insufficient for such correspondence and may have some emails delivered to junk folders and or blocked and in such cases it is the customer’s responsibility to either locate the emails, change their email settings, contact their email service provider to cease such unwarranted actions, provide a different email address suitable for receiving business correspondence and or contact My Spy to request email delivery from a different email server. The customer also does not warrant a mobile phone will have all the required and correct functions of a proper computer such as a desktop and laptop and the Client accepts they must be prepared to access the information by such means. In standard service parameters, My Spy will email investigation products and results to the Client as attached PDF files on one (1) occasion only and My Spy is entitled to charge extra fees for any extraordinary tasks, work and time required where the Client requires further assistance and or multiple attempts to access files and or requests delivery in a different method.
Where we have electronically emailed to the Client forms, investigation requirements and results, the Client does not warrant a mobile phone will have all the required and correct functions of a proper computer such as a desktop and laptop and the Client accepts they must be prepared to access the information by such means and this is solely the Client’s responsibility.
My Spy email messages may contain confidential and or privileged material and are intended only for the addressee or their authorized representative. No confidentiality or privilege is waived or lost by any mis-transmission. If the non-intended recipient received the email, they must advise the sender by return email, not use and or disclose the contents, and delete the message and any attachments from their system. My Spy emails are also copyright protected and any use, disclosure or reproduction of the email(s) by anyone other than the intended recipient(s) is strictly prohibited. Emails may be interfered with, may contain computer viruses or other defects and under no circumstances do My Spy accept liability for any loss or damage which may result from receipt of our email messages or any attachments. Unless specifically indicated, My Spy email messages do not constitute formal advice and may be general in nature.
Within Australia your products may be inclusive of standard shipping costs and all physical orders will be shipped by standard Australian postal services and may not include tracking, insurance and signature on delivery, unless previous arrangements have been received and confirmed at the customer’s request and expense. Some products and services may incur additional postage expenses to be determined at the time of the service and the customer may be further advised and required to pay the additional costs in full.
For general spy product shipping services, it is the customer’s responsibility to ensure they receive their emails, phone calls and messages. We reserve the right not to deliver to PO BOX and currently do not have any plans to ship overseas. Customer is solely responsible to ensure that accurate shipping information is provided when placing an order for delivery. Delivery to a third party, work address or non-residential address must be accompanied with the full verifiable details such as company name, address, contact name and phone number. Please contact us ASAP if you find that the provided shipping information is incorrect or requires an adjustment. Changing shipping information on the website does not update existing orders as they have already been processed. Customer is responsible to be available for delivery and to sign and accept the goods. Customer is responsible for all freight charges for redeliveries, refused shipments, incorrect delivery details and these may be charged extra and added to the original invoice total. All claims for damage and theft must be filed with the delivering carrier and My Spy does not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. All claims must be made within 24-hours of receipt of goods.
Most products will be available in-stock and shipped in prompt accordance however, if a product is out-of-stock, the product will be promptly back ordered from our supplier and we will endeavour to ship your order as soon as practical and the customer completely accepts any extra lead and delivery times imposed without consequence or further liability to My Spy. While we aim to keep our stock levels up on most products, we cannot guarantee availability on all items, so we recommend an initial query by telephone, email or web-form prior to a purchase order being made to confirm availability, reserving your stock, estimated delivery time and current pricing.
My Spy will endeavour to arrange prompt deliveries, however will bear no consequence due to further delivery time and expenses imposed by other affiliates outside of My Spy’s control and the customer accepts any additional time, expense and may not cancel an order on this basis without forfeiting a reasonable fee reimbursing My Spy for the cost expended thus far. All products delivered to the customer are at the customer’s risk and the customer shoulders any risk of lost, theft and or damaged goods during transit. The customer indemnifies My Spy against any loss as a result of the delivery process and should pursue any such claims with the relevant party such as the delivery or insurance companies. If delivery cannot be effected and or completed, My Spy may store the goods for a reasonable time only before delivery of such products is forfeited.
Compatibility between all hardware, software, applications and methods of use is not guaranteed. No refund and or replacement will be available for incompatibility problems. It is the customer’s own responsibility to ensure compatibility issues between all hardware, software, applications and methods of use are resolved prior to ordering. My Spy Australia has limited information regarding compatibility of all products and services, so customers are encouraged to do their own research first.
Most spy devices carry a 12-months manufacturer's warranty. Any product sold by My Spy is intended for proper, correct and legal use and improper use of the product causing a fault is not covered under warranty including if the fault is due to mishandling, modification, tampering, abuse, physical damage, improper installation, power surge, wear and tear and over use. If it is deemed you received a product in error and or experience a genuine manufacturer’s fault within the allowable time in accordance with state law and provide your receipt or proof of purchase, then your product may be returned, replaced and or repaired under the direction of the manufacturers guidelines. Products returned for warranty claims may be repaired or replaced with a similar product or a credit will be given at the current relative value, less our restocking fee, and at the discretion of My Spy and no money refunds will be provided unless in validated extraordinary circumstances.
Do not send your product back without consulting My Spy first and if your warranty claim is then approved, the product being returned must be accompanied with the proof of purchase, a copy of the original receipt and a detailed fault description and properly packaged in adequate safe packaging (and the original packaging if possible) as insufficient safe packaging will result in warranty being voided. All shipping charges to and from My Spy Australia incurred in a warranty claim are the expense of the customer. Products returned to us under warranty that are tested and found to be without fault may be charged a labour fee at the discretion of My Spy. My Spy Australia does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. Please seek professional assistance if required, to avoid unnecessary disbursements and shipping costs.
Cancelations, Returns and Replacement
The customer is required to read, understand, consider, research and choose private investigation products and services carefully prior to order, as My Spy does not provide refunds and accept cancellations, returns and replacements in general and based on:
We also cannot provide cancellations, returns and refunds for products and services and once your order/payment has been processed and approved and or we provide our incorporated services for your order including any card payment fees, expenses, processing, work, time, investigation and consultation with the customer (including by telephone and email).
If you experience concerns and or operating difficulties with products and services that are provided and or operated by third party businesses, manufacturers and platforms such as spy products and monitoring platforms, then you should address your concerns with such parties and take the following actions:
In ordering any of our private investigator, detective and investigation products and services, the customer accepts all fees are payable upon placing the order and My Spy may provide services to the customer as soon as the order is placed, received and approved and all product fees may incorporate services including credit/debit card payment fees, processing, consultation with the customer (including by telephone, email and meeting), administration, assessment, planning, preparation, management, undertaking of work, investigation, surveillance, searches, database searches, lookups, research, inquiries, time, travel, expenses, background work and compiling your investigation products and services, in addition to all our product descriptions, and regardless of the results found and achieved. The customer is also expected to read all product descriptions, terms and conditions prior to order and provide all case details and information for completion of the order as per the product descriptions and in line with the service parameters and or we may reallocate product order quotas to our other services including Investigation Phone-Email Consultation to cover work in processing your order. As such there are no cancelations, refunds or replacements for any and all our investigation products and services as the considerable services stated prior will be applied, provided and consumed into our incorporated product fee structure as soon as your order is received and processed by My Spy. If you wish to seek options to alter your product order, it is recommenced you seek a telephone consultation with My Spy prior to any services being provided, as generally out of goodwill, we may be able to discuss and provide some options to alter your order. If you wish to cancel an investigation order due to the customer ordering in error, it must be done so immediately after placing the order and before it is processed, paid and before we receive the order and commence providing any of our incorporated services including all those stated prior. At our discretion and calculation, the customer may also forfeit any handling, service and disbursement fees including card payment processing fees. We may also make determinations and complete and or conclude the investigation products and services contracted at our discretion within the appropriate and reasonable times and in further events where the investigation products and services contracted cannot be completed as ordered and or within thirty (30) days from the date of order due to circumstances (including compromising, safety, risk and lawfulness concerns, insufficient information, the Client hinders, does not supply case details as required/instructed and or does not allow completion and the Client refuses to claim and or receive the products or services) then we may further re-evaluate the service, rates and fees, reallocate all service quotas to and for our consultation, handling, management time/service and or complete the services as necessary at our discretion and or the customer will forfeit any and all payments and remaining paid balances.
In ordering our spy devices, you must contact My Spy Australia first prior to returning any products for return or warranty. When goods are approved for return within the warranty period, then your product may be repaired or replaced with a similar product or a credit will be given at the current relative value, less our restocking fee, and solely at our discretion and no financial refunds will be provided under any circumstances. There will be no credit or refund given on the price difference of the ordered items once the product has been paid in full. Within Australian Competition and Consumer Commission (ACCC) guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, My Spy Australia is allowed to offer partial refund or replacement only, which may be calculated based on the time period the good has been purchased and no return will be offered after 12-months. My Spy Australia do not accept goods returned for product faults due to mishandling, modification, tampering, abuse, physical damage, improper installation, power surge, wear and tear and over use. The product being returned must be accompanied with the proof of purchase, a copy of the original receipt and a detailed fault description and properly packaged in adequate safe packaging (and the original packaging if possible) as insufficient safe packaging will result in warranty and returns being voided. All shipping charges to and from My Spy Australia incurred in a return and warranty claim are the expense of the customer. Products returned to us under warranty that are tested and found to be without fault may be charged a labour fee at the discretion of My Spy. My Spy Australia does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. Please seek professional assistance if required, to avoid unnecessary disbursements and shipping costs. If goods received are not as ordered or seem to have damaged packaging, please inform My Spy Australia within 24-hours of receiving the delivery, do not open any packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. My Spy Australia reserve the title of ownership to any extra or incorrect goods shipped out in error.
The content of My Spy websites is intended for the advertising, product descriptions, terms and conditions of our products and services and or for general information only. My Spy assumes no responsibility for any misrepresentations whilst using our products and services.
We do not provide legal advice and nothing on our websites constitutes legal advice. You should seek professional legal advice if required.
No liability or responsibility is accepted for any loss or ill-consequence as a result of using our websites and or products and services. All products and services offered and provided by My Spy are intended for their correct use only and operation within legal requirements in accordance with state and federal laws and the buyer indemnifies My Spy against any further liabilities. It is the absolute responsibility of the buyer to ascertain and obey any applicable laws and My Spy is not bound to unreasonably carryout extra work without reimbursement of suitable payment for further advice on the suitable use of our products and service and the purchaser should make all reasonable efforts to either conduct their own appropriate research and or seek a professional consultation from My Spy at the applicable fee. By ordering products and services from My Spy, the buyer represents they are of legal adult age that is eighteen (18) years or older.
My Spy may be a service provider of investigative services and or retailer of independent manufacturer supplied and approved spy products and gadgets and for all intents and purposes, shall not be held liable under any law or contract for the unlawful use resulting from any purchases made directly or indirectly from My Spy. No claim may be brought before a court of law against My Spy on account of any special or consequential loss suffered through using My Spy’s products or services and the buyer accepts that all purchases made from My Spy and its associated website(s) are final.
My Spy’s information is privileged and issued without prejudice and or liability for the general and or personal information of those concerned.
My Spy reserves the right to make updates and or changes to our Terms and Conditions at any time and the Terms and Condition currently published on our website at www.myspyshop.com.au/terms-and-conditions supersede all others.
Further product and service information is located on our:
