Terms and Conditions

Private Investigator Australia terms and conditions

 

Terms of Payment

All transactions are processed in Australian Dollars (AUD) and by purchasing My Spy’s products and services, you accept and agree to be bound by our full website policies, terms and conditions. This website uses the Paymate payment gateway to process MasterCard and Visa credit and debit card payments via their security encrypted platform. For more information about Paymate, please visit their website at www.global.paymate.com. To see if Paymate accepts payment from your country outside Australia, please visit their list of international Acceptable Countries.

Payment is required to be provided and cleared in full for all products and services prior to the undertaking, release, delivery and application of all products and services. Invoices will not be valid until the funds have cleared. Any additional costs incurred in processing payments and expediting clearance of funds may be billed as a disbursement to the buyer’s account. In the event the buyer fails to make payment for products and services already received, the buyer shall make payment within seven (7) days of My Spy serving a final account upon the buyer or be liable for all additional cost incurred in attempting to recover the overdue amounts until the balance has been paid in full. If during an investigation service, the Client received an extension of services on credit and incurred a further outstanding amount owed to My Spy, then My Spy may withhold all results, products and services until the amount has been paid in full.

Upon the customer’s payment being cleared and confirmed and My Spy receiving the order, at least two (2) business days’ notice may be required before My Spy can process, book, apply and or undertake the requested products and services.

 

Private Investigator and Detective Services

My Spy will at no time undertake any conduct or action which is or could be in contravention of criminal or civil law in the State or Jurisdiction within which the conduct or action is conducted. My Spy’s investigators will only carryout investigations and surveillance where there is no knowledge or reason to suspect there is an intention to cause the Subject to fear physical or mental harm and the Client is obligated to notify My Spy of any contrary knowledge as soon as available. My Spy’s investigation and surveillance services are engaged only to lawfully observe and report. As generally most clients are not qualified and professional private investigators, My Spy reserves the right to make all operational decisions including regards to safety, how and what tasks are performed and what locations are attended and the Client accepts My Spy’s authority in all operational judgments. My Spy may rely on standard industry practises, procedures, training, expertise and experience for all operational decisions including regards to safety, discretion and collection of information. The Client warrants that the representations and information supplied by them in relation to the assignment are true and correct and accepts that operational decisions and advice will be based on and influenced by the information they have provided to My Spy. The Client accepts that My Spy shall rely on the truthfulness, completeness and accuracy of all statements and information supplied by the Client. The Client may only advise My Spy on background information with regards to their case as My Spy reserves the right to make all operational decisions in meeting the Client’s objectives referring to industry practices, procedures, training, expertise and experience. My Spy bears no responsibility for any additional irrelevant background information and or incorrect requests provided by the Client that fall outside the agreed and or correct standard service parameters to be provided by My Spy. My Spy bears no acceptance of any ill-informed, incorrect notions, illegal and or non-existent service requests made by the Client including unauthorized phone and computer hacking, GPS tracking and access to information held by other institutions and authorities where access is prohibited. Generally private investigators in Australia do not have extraordinary legal access to information held by government and or private institutions and or provide illegal hacking and GPS tracking abilities above the general public including with the Police records, Centrelink office, Visa and Immigration department, Tax office, Motor registries, Roads and Maritime authorities, Bank and Telecommunication institution records. Australian private investigators also may not illegally facilitate nor generally have the capability to hack someone’s phone or computer, GPS track someone’s movements and property and or install a recording device on private property without consent and if you are found guilty of such criminal offenses, may be imprisoned up to five years in some Australian jurisdictions. Thus, My Spy private investigator services are undertaken in our appropriate, correct and or legal available licensed methods of investigation to investigate your objectives and investigation types. The Client must also allow sufficient and reasonable time to provide and receive any new information regarding their case including at least two (2) business days’ for email correspondence. As a general guide, if the Client wishes to provide My Spy with urgent and or instant information, they should attempt to do so by telephone first, depending on availability and appropriateness in receiving the information however, accuracy cannot be guaranteed.

My Spy bear no responsibility for any ill-informed, incorrect notions, illegal and or non-existent service requests and conclusions made by the customer that fall outside our normal product and service parameters and it is the customer’s absolute responsibility to read, understand, consider, research and choose private investigation products and services carefully and or seek a professional consultation with My Spy prior to the purchase of any and all our products and services.

My Spy database and or other search information may be collected and provided from third party data and a range of sources including government organisations, publicly available information and businesses where third party information is collected in such circumstances where individuals over eighteen (18) years of age would reasonably expect their personal information to be collected in accordance with privacy laws and policies. My Spy assumes no responsibility for the accuracy, disclosure and consequential use of this information. Note, it is not guaranteed that your Target’s details and every persons details in general will be found on all databases and searches however our fees and charges stand for the undertaking of work to perform all searches irrespective whether there are any listings or the results found. Contrary to any other incorrect notions, My Spy expends significant work merely to perform the Client’s requested searches and investigations and the service fee relates to this regardless of the listings and results found.

All pre-priced investigation surveillance packages require a minimum 4-hour / 4 product quantity order per callout at the applicable rates, unless in exceptional circumstances, My Spy have pre-approved a lesser amount prior to order with regards to the case circumstances. All investigation surveillance package orders are required to be completed in full as ordered and cannot be changed, split, cancelled, credited and or refunded as our cost of acceptance also incorporates our expenses including work, time, travel, disbursements, reporting, administration, management and consultation. Only in pre-approved exceptional circumstances at our absolute discretion, My Spy may make changes and amendments as necessary to complete the investigation surveillance package orders. Results and outcomes of the investigation surveillance package orders are not guaranteed, are subject to conditions at the time of the service, will be influenced by the accuracy of the information provided by the Client, will be provided within standard, appropriate and legal industry procedure and cannot affect the completion and or final payment of the product order. With all investigation surveillance package orders, surveillance will commence in the vicinity of the address nominated by the Client and at a time in consideration of the time nominated by the Client and determined by My Spy. As per standard and correct procedure, the commencement of the surveillance is typically required at least one (1) hour prior to any forecast activity. Upon undertaking the investigation surveillance, My Spy will employ standard, correct and legal surveillance practises and assess the location and requirements and adopt an appropriate surveillance position whilst considering the Client’s investigation objectives. My Spy will employ standard, correct and legal surveillance practises and observe, report and obtain video evidence when and where relevant, appropriate, possible and permitted. It is the Client’s responsibility to propose surveillance at a time that allows sufficient time for the surveillance operative to assess, setup an appropriate surveillance position and to limit the chance of missing any crucial activities and also to ensure they purchase enough surveillance time to maintain surveillance of any important continuing activities. The surveillance package time will be charged at a minimum of fifteen (15) minute (quarter hour) increments and consists of one (1) callout for up to the duration and or amount of time allotted in your purchase order only and includes the use of one (1) surveillance operative only, one (1) surveillance vehicle only, travel to the general area specified in the package only, one (1) written surveillance activity report per package (PDF File) sent by email, one (1) DVD video disk per package sent by post within Australia. Allowances have been factored in to the investigation surveillance packages for disbursements such as public transport costs, motorway tolls, minor car park fees and minor premises entry fees up to the value of $20.00 (Australian Dollars) in total, thereafter surveillance will continue in such a manner where further disbursements are not required. In consideration of the surveillance starting address nominated by the Client, My Spy will employ correct surveillance practices and decide the appropriate mode of travel whether it be by motor vehicle, public transport and or on foot, for each surveillance operative depending on the starting address and investigation background information supplied by the Client in advance. The Client is also required in advance to forecast any additional requirements, disbursement costs, geographic locations outside the designated package area and or the use of more than one (1) surveillance operative regarding a surveillance investigation and make prior arrangements with My Spy to cover additional requests where and if possible and or seek a consultation with My Spy.

Research and inquiry investigations will be based and dependant on the scope of work, background information and objectives supplied by the Client. Investigation methods, tasks, products and services will be determined and performed accordingly within the product purchase parameters as outlaid at the time of purchase. Results and search information may be collected from third party data and a range of sources including open source internet, publicly available information, government departments, media and businesses where information may be provided in accordance with privacy policies. My Spy makes no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, completeness, availability and consequential use of the information.

Customers may search and order our private investigation products/services relating to their objectives, from our website, by telephone, email and invoice and our full website policies, terms and conditions apply regardless of the method of order. The customer will bear the full responsibility to read and understand our website policies, terms and conditions and to click on each product/service which provides an overview, product description and instructions how to order. Private investigation services may traditionally be a combination of different searches, products and services incorporated together, so even though we transparently individually itemise each investigation product/service, we still highly recommend customers order a combination of different products/services to meet their objectives and achieve their desired result however, may still order only one (1) product/service for the budget conscious. Customers should not expect and may not receive additional private investigation products/service that they have not ordered, as our fees only incorporate the products/services ordered and paid for. If a customer requires additional products/services, then they are required to make additional orders for those products/services and pay in full their applicable fees.

In consideration of the case objectives, the Client accepts all fees are charged and payable for the undertaking of work, time, consultation, travel, products, services and expenses regardless of the results found and achieved however My Spy will at all times employ its best skills, expertise, diligence and judgment to meet the Client’s objectives. There are no cancelations or refunds for all products and investigation services as considerable work may also already be expended by My Spy in assessing, planning, preparing and managing your investigation case, products, services and background work. My Spy may make determinations and complete the investigation services contracted at our discretion within the appropriate and reasonable times and in further events where the investigation products and services contracted cannot be completed within a three (3) months period from the date of order due to circumstances (including compromising, safety, risk and lawfulness concerns, insufficient information, the Client hinders and or does not allow completion and the Client refuses to claim and or receive the products or services) then My Spy may further re-evaluate the service, rates and fees and or complete the services as necessary at our discretion and or the Client will forfeit any remaining paid balances as part of My Spy’s management costs.

For all our investigation products and services in general, all investigation case information and requests should be provided within the designated and specified manner in one (1) lot. Any additional case information and or requests falling outside our designated and specified structure may not be accepted and or received, by acquiring additional work outside our paid service parameters. If required, the Client may also incur an additional consultation or service fee to provide and or receive investigation case information and or requests outside our normal service structure. The Client should also not withhold any minor or invaluable case information from us that may assist in our investigation products and services. As such, the Client accepts investigation decisions, results and outcomes will be based on and influenced by the information they have provided to My Spy and we bear no responsibility due to any missing, non-received, misunderstood, incorrect and or consequential use of the information. Where the Client is required to provide case investigation information in the Case Info Form supplied by My Spy, the Client must provide all relevant information in this form in one (1) lot otherwise any additional information sent to My Spy outside this structure may not be accepted and or received by My Spy. The Case Info Form is required to be completed, saved and emailed back to My Spy as a Word Document file and the Client should include as much helpful background information as possible such as all addresses, motor vehicle details, modes of travel and people’s descriptions. My Spy bears no responsibility for any additional irrelevant background information and or requests provided by the Client that fall outside the agreed and or standard services to be provided by My Spy. For identification purposes, the Client is also required to attach and send in the same email, any photographs and clear pictures of the Subjects to be investigated and or concerned in the investigation.

My Spy, on goodwill, will endeavour to address all customer communications, enquiries and information as soon as possible however, contacting My Spy will appropriately be subject to availability and the customer cannot warrant that My Spy should instantly receive all communication on demand. All forms of communication in general may require a minimum two (2) business days to be received and reviewed. The customer cannot warrant an email message is an instant form of communication but rather a messaging service that may require a minimum two (2) business days to be received and reviewed. The customer may telephone My Spy for urgent communication however will remain subject to appropriate availability and a minimum two (2) business days may be required before receipt and review. Investigations already underway and investigation searches, products and services in general, may not be affected by any customer communication falling outside the minimum two (2) business days required before receipt and review.

 

Electronic Delivery

Unless stated otherwise, My Spy will send correspondence and all digital products such as downloads, referrals, forms, documents, investigation and search results to the customer by email. Where the Client is provided products and services by email only, it is the customer’s responsibility to ensure they receive their emails and check their spam folders. Customers using sub-standard email servers inadequate for business correspondence such as Yahoo, Hotmail and Gmail may find it insufficient for such correspondence and may have some emails delivered to junk folders and or blocked and in such cases it is the customer’s responsibility to either locate the emails, change their email settings, contact their email service provider to cease such unwarranted actions, provide a different email address suitable for receiving business correspondence and or contact My Spy to request email delivery from a different email server. The customer also does not warrant a mobile phone will have all the required and correct functions of a proper computer such as a desktop and laptop and the Client accepts they must be prepared to access the information by such means.

Where we have electronically emailed to the Client forms, investigation requirements and results, the Client does not warrant a mobile phone will have all the required and correct functions of a proper computer such as a desktop and laptop and the Client accepts they must be prepared to access the information by such means.

My Spy email messages may contain confidential and or privileged material and are intended only for the addressee or their authorized representative. No confidentiality or privilege is waived or lost by any mis-transmission. If the non-intended recipient received the email, they must advise the sender by return email, not use and or disclose the contents, and delete the message and any attachments from their system. My Spy emails are also copyright protected and any use, disclosure or reproduction of the email(s) by anyone other than the intended recipient(s) is strictly prohibited. Emails may be interfered with, may contain computer viruses or other defects and under no circumstances do My Spy accept liability for any loss or damage which may result from receipt of our email messages or any attachments. Unless specifically indicated, My Spy email messages do not constitute formal advice and may be general in nature.

 

Shipping of Investigation and Spy Products

Within Australia your products may be inclusive of standard shipping costs and all physical orders will be shipped by standard Australian postal services and may not include tracking, insurance and signature on delivery, unless previous arrangements have been received and confirmed at the customer’s request and expense. Some products and services may incur additional postage expenses to be determined at the time of the service and the customer may be further advised and required to pay the additional costs in full.

For general spy product shipping services, it is the customer’s responsibility to ensure they receive their emails, phone calls and messages. We reserve the right not to deliver to PO BOX and currently do not have any plans to ship overseas. Customer is solely responsible to ensure that accurate shipping information is provided when placing an order for delivery. Delivery to a third party, work address or non-residential address must be accompanied with the full verifiable details such as company name, address, contact name and phone number. Please contact us ASAP if you find that the provided shipping information is incorrect or requires an adjustment. Changing shipping information on the website does not update existing orders as they have already been processed. Customer is responsible to be available for delivery and to sign and accept the goods. Customer is responsible for all freight charges for redeliveries, refused shipments, incorrect delivery details and these may be charged extra and added to the original invoice total. All claims for damage and theft must be filed with the delivering carrier and My Spy does not file this for you. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. All claims must be made within 24-hours of receipt of goods.

Most products will be available in-stock and shipped in prompt accordance however, if a product is out-of-stock, the product will be promptly back ordered from our supplier and we will endeavour to ship your order as soon as practical and the customer completely accepts any extra lead and delivery times imposed without consequence or further liability to My Spy. While we aim to keep our stock levels up on most products, we cannot guarantee availability on all items, so we recommend an initial query by telephone, email or web-form prior to a purchase order being made to confirm availability, reserving your stock, estimated delivery time and current pricing.

My Spy will endeavour to arrange prompt deliveries, however will bear no consequence due to further delivery time and expenses imposed by other affiliates outside of My Spy’s control and the customer accepts any additional time, expense and may not cancel an order on this basis without forfeiting a reasonable fee reimbursing My Spy for the cost expended thus far. All products delivered to the customer are at the customer’s risk and the customer shoulders any risk of lost, theft and or damaged goods during transit. The customer indemnifies My Spy against any loss as a result of the delivery process and should pursue any such claims with the relevant party such as the delivery or insurance companies. If delivery cannot be effected and or completed, My Spy may store the goods for a reasonable time only before delivery of such products is forfeited.

 

Compatibility of Spy Products

Compatibility between all hardware, software, applications and methods of use is not guaranteed. No refund and or replacement will be available for incompatibility problems. It is the customer’s own responsibility to ensure compatibility issues between all hardware, software, applications and methods of use are resolved prior to ordering. My Spy Australia has limited information regarding compatibility of all products and services, so customers are encouraged to do their own research first.

 

Warranty of Spy Devices

Most spy devices carry a 12-months manufacturer's warranty. Any product sold by My Spy is intended for proper, correct and legal use and improper use of the product causing a fault is not covered under warranty including if the fault is due to mishandling, modification, tampering, abuse, physical damage, improper installation, power surge, wear and tear and over use. If it is deemed you received a product in error and or experience a genuine manufacturer’s fault within the allowable time in accordance with state law and provide your receipt or proof of purchase, then your product may be returned, replaced and or repaired under the direction of the manufacturers guidelines. Products returned for warranty claims may be repaired or replaced with a similar product or a credit will be given at the current relative value, less our restocking fee, and at the discretion of My Spy and no financial refunds will be provided under any circumstances.

Do not send your product back without consulting My Spy first and if your warranty claim is then approved, the product being returned must be accompanied with the proof of purchase, a copy of the original receipt and a detailed fault description and properly packaged in adequate safe packaging (and the original packaging if possible) as insufficient safe packaging will result in warranty being voided. All shipping charges to and from My Spy Australia incurred in a warranty claim are the expense of the customer. Products returned to us under warranty that are tested and found to be without fault may be charged a labour fee at the discretion of My Spy. My Spy Australia does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. Please seek professional assistance if required, to avoid unnecessary disbursements and shipping costs.

 

Cancelations, Returns and Replacement

The customer should read, understand, consider, research and choose private investigation products and services carefully, as My Spy does not accept cancellations, returns and replacements in general and based on:

  • change of mind
  • found it cheaper somewhere else
  • product unsuitability
  • no longer needed
  • inability to work the product
  • modifying or incorrect use
  • not happy with the result
  • did not understand the product
  • did not understand how the private investigator products and services work
  • did not understand the fees are paid to perform the private investigator work, products and services, regardless of the results and whether any results are found

 

If you experience concerns and or operating difficulties with products and services that are provided and or operated by third party businesses, manufacturers and platforms such as spy products and monitoring platforms, then you should address your concerns with such parties and take the following actions:

  • read, research and understand your product correctly
  • read and follow all manufacturers operating manuals and instructions
  • make sure your device is powered and all pieces are connected correctly
  • make sure all applications are installed and or subscriptions registered correctly
  • contact the provider’s and or manufacturer’s product support and or helpdesk to address your concerns and requests
  • lookup the jurisdiction governing the third party provider and or manufacturer

 

In ordering our private investigator and detective investigation services, the customer accepts all fees are charged and payable for the undertaking of work, investigation, surveillance, searches, research, inquiries, consultation, time, travel, expenses, products and services, regardless of the results found and achieved. There are no cancelations, refunds or replacements for all investigation products and services as considerable work and costs may also be expended and incorporated by My Spy in administration, assessing, preparing and compiling your investigation products and services.

 

In ordering our spy devices, you must contact My Spy Australia first prior to returning any products for return or warranty. When goods are approved for return within the warranty period, then your product may be repaired or replaced with a similar product or a credit will be given at the current relative value, less our restocking fee, and solely at our discretion and no financial refunds will be provided under any circumstances. There will be no credit or refund given on the price difference of the ordered items once the product has been paid in full. Within Australian Competition and Consumer Commission (ACCC) guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, My Spy Australia is allowed to offer partial refund or replacement only, which may be calculated based on the time period the good has been purchased and no return will be offered after 12-months. My Spy Australia do not accept goods returned for product faults due to mishandling, modification, tampering, abuse, physical damage, improper installation, power surge, wear and tear and over use. The product being returned must be accompanied with the proof of purchase, a copy of the original receipt and a detailed fault description and properly packaged in adequate safe packaging (and the original packaging if possible) as insufficient safe packaging will result in warranty and returns being voided. All shipping charges to and from My Spy Australia incurred in a return and warranty claim are the expense of the customer. Products returned to us under warranty that are tested and found to be without fault may be charged a labour fee at the discretion of My Spy. My Spy Australia does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. Please seek professional assistance if required, to avoid unnecessary disbursements and shipping costs. If goods received are not as ordered or seem to have damaged packaging, please inform My Spy Australia within 24-hours of receiving the delivery, do not open any packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. My Spy Australia reserve the title of ownership to any extra or incorrect goods shipped out in error.

 

Legal Disclaimer

The content of My Spy websites is intended for the advertising of our products and services and for general information only. My Spy assumes no responsibility for any misrepresentations whilst using our products and services.

We do not provide legal advice and nothing on our websites constitutes legal advice. You should seek professional legal advice if required.

No liability or responsibility is accepted for any loss or ill-consequence as a result of using our websites and or products and services. All products and services offered and provided by My Spy are intended for their correct use only and operation within legal requirements in accordance with state and federal laws and the buyer indemnifies My Spy against any further liabilities. It is the absolute responsibility of the buyer to ascertain and obey any applicable laws and My Spy is not bound to unreasonably carryout extra work without reimbursement of suitable payment for further advice on the suitable use of our products and service and the purchaser should make all reasonable efforts to either conduct their own appropriate research and or seek a professional consultation from My Spy at the applicable fee. By ordering products and services from My Spy, the buyer represents they are of legal adult age that is eighteen (18) years or older.

My Spy may be a service provider of investigative services and or retailer of independent manufacturer supplied and approved spy products and gadgets and for all intents and purposes, shall not be held liable under any law or contract for the unlawful use resulting from any purchases made directly or indirectly from My Spy. No claim may be brought before a court of law against My Spy on account of any special or consequential loss suffered through using My Spy’s products or services and the buyer accepts that all purchases made from My Spy and its associated website(s) are final.

My Spy’s information is privileged and issued without prejudice and or liability for the general and or personal information of those concerned.

My Spy reserves the right to make updates and or changes to our Terms and Conditions at any time and the Terms and Condition currently published on our website at www.myspyshop.com.au/terms-and-conditions supersede all others.

 

Further product and service information is located on our:

Privacy and Legal Policy page

About Us page

Contact Us page

 

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